top of page

 

 

STORE POLICY

 

 

Effective Date: January 1, 2022

 

Thank you for choosing LOBELIA for all your needs. We strive to provide high-quality products and excellent customer service. In order to maintain the quality of our offerings and keep our prices competitive, we have implemented a strict "No Return" policy. Please carefully read the terms and conditions outlined below before making a purchase.

 

  • No Returns Accepted:

We do not accept any returns, refunds, or exchanges on any purchased items unless the product is damaged or defective upon arrival. This policy is in place to ensure the safety and hygiene of our products.

 

  • Damaged or Defective Products: 

If you receive a damaged or defective product, please contact our customer service team within 5 days of receiving your order. We may request photographic evidence of the damage. Once verified, we will provide you with instructions on how to proceed with a replacement or refund.

 

  • Cancelation Policy:

Orders cannot be canceled or modified once they have been placed. Please review your order carefully before completing the purchase.

 

  • Packaging and Shipping:

We take every precaution to ensure that our products are securely packaged to prevent damage during transit. In the rare event that your order arrives damaged, please follow the procedure outlined in Section 2.

 

  • Refused Shipments:

If a customer refuses a shipment for any reason, they will be responsible for all shipping charges incurred. This includes the cost of shipping the package back to [Your Online Candle Store].

 

  • Address Accuracy:

It is the customer's responsibility to provide accurate and complete shipping information. Any additional shipping charges incurred due to incorrect addresses or changes after the order is placed will be the responsibility of the customer.

 

  • Contact Information:

For any concerns or inquiries related to our no-return policy, please contact our customer service team at support@lobeliashop.com

​

 

   By completing a purchase on LOBELIASHOP, you acknowledge that you have read, understood, and agreed to our 

"No Return" policy.

bottom of page